Please check with your carrier regarding any shipping insurance they may offer. If you received a damaged or defective item, or if the received item is different than as represented on our website, we will cover return shipping.Īny damage incurred while shipping a returned item is your responsibility. In most cases you are responsible for all return shipping fees. These items are non-returnable and cannot be cancelled once the order has been placed. We sell products from some manufacturers that are custom made or built-to-order. Returns received beyond 30 days of authorization will be refused and no credit will be issued. Once you receive authorization to return, you may return the product at your expense within 30 days of receipt. It may take up to 2 - 5 business days from the time you contact us requesting to return an item, until you receive your return authorization number.
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Please note, that as we offer free shipping on all orders above $100, if your return lowers the original order price to below $100, the standard $9.95 shipping fee will be applied to your original order when your credit is issued. Return requests beyond 30 days of receipt will not be honored.Īny shipping fees (including, but not limited to, standard shipping fees, expedited shipping fees) are non-refundable. Items that have been installed, used, worn, or modified in any way cannot be returned. All products must be in their original manufacturer packaging, in new condition, and must have all original labels/tags attached to it. For return shipping/restocking fee information please see below.Īll returned merchandise requests must be initiated within 30 days upon receipt of the item. Returns without a valid return authorization will be refused and no credit will be issued.
Please contact us via email at or by phone at 88 to obtain return authorization. Please contact our Customer Service department at 1-80 for assistance with returns or if you have questions about our return policy.If you need to return a product, our Customer Service professionals are ready to assist you. This includes all products made by Edgar Berebi, Jaye Design, Rocky Mountain Hardware, and other made-to-order brands. If you are placing a replacement order with us, of equal or greater value, you can request that the restocking fees be waived.Īny items that are custom made to order, special order, or have been discontinued by the manufacturer are not eligible for return. Such returns made over 30 days after receipt will be eligible for store credit only. However, we will periodically make exceptions on a case by case basis, normally based upon whether we can persuade the manufacturer to take them back. After 30 day from receipt, items are generally not eligible to be returned. Furthermore, if your order was shipped with free shipping, the $7.95 shipping subsidy will be deducted from your credit. In this case, we charge a 25% restocking fee. Excluding some custom made pieces, virtually all of our hardware can be returned within 30 days of receipt even when free of error or defect, as long as it is within the original, unopened packaging. You may log into your account and request a return authorization. You must have a return authorization number prior to sending your items back to us. Please contact our Customer Service department at 1-800-530-TAIL(8245) for assistance with warranty questions or claims. For expedited shipping, please contact customer service for a shipping quote and place the order by phone. Special order items take an additional 7-10 business days.
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